Privacy Policy

Last updated: 16/09/2025

1. Introduction

Buildox Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://buildox.ai and our AI chat bot integration and lead generation services (the "Service").

Buildox Ltd is a company registered in England (No. 16004534) with its registered office at 483 Green Lanes, London, England, N13 4BS.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

  • Email Address: Collected and used for authentication, account management, and essential communications.
  • First and Last Name: Collected if users authenticate via Google Sign-In for account creation and identification purposes.

2.2 Usage Data

We collect anonymized usage data to enhance and improve our platform. This may include anonymized data on prompt types, component types, and request categories, allowing us to better serve your needs.

2.3 Chat Logs and Code History

We collect and store encrypted chat logs and code history to provide core functionality, including version history and code-sharing capabilities. You can delete this data by contacting us at hello@buildox.ai.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain our Service
  • To authenticate and manage your account
  • To communicate with you about our Service
  • To improve our platform and develop new features
  • To provide customer support
  • To comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Contractual Necessity: We process your email and account details to provide the Service securely.
  • Legitimate Interest: Anonymized data helps us improve our services.
  • Consent: Where you have given clear consent for us to process your personal data for specific purposes.

5. Third-Party Services

Buildox does not share personal data with third parties for marketing purposes. We work with trusted third-party services to improve our platform and provide essential functionality, including:

  • Voiceflow: For chat widget functionality and analytics
  • Google Sign-In: For user authentication
  • Email Services: For essential communications

These third parties are contractually obligated to comply with applicable data protection laws, including GDPR and CCPA. While we use trusted providers, Buildox is not responsible for the privacy policies or practices of third parties.

6. Data Retention

Your data is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Upon account deletion, Buildox permanently deletes personal data, including email addresses, chat logs, and code history, within 30 days. Aggregated and anonymized data may be retained for analytical purposes.

7. Account Management and Deletion

Users can request deletion of their account at any time by contacting us at hello@buildox.ai. Upon deletion:

  • Personal data, chat logs and code history will be permanently deleted within 30 days
  • Anonymized usage data may be retained for analytical and product improvement purposes

8. Your Data Protection Rights

Under applicable data protection laws (e.g., GDPR, CCPA), you have the right to:

  • Request and download a copy of your personal data
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of your personal data
  • Restrict or object to the processing of your personal data
  • Request a transfer of your data to another service provider

To exercise these rights, you can contact us at hello@buildox.ai.

9. Data Security

We implement reasonable security measures (e.g., multi-factor authentication, encryption, regular security reviews) to protect user data from unauthorized access. However, you are responsible for maintaining the security of your own accounts and must inform us immediately of any suspected breach.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK/EEA. When we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Cookies

We use essential cookies strictly for authentication and core platform functionality (e.g., maintaining user sessions and enabling secure login). These cookies do not collect personal information beyond what is necessary to provide secure access to the platform. You can manage cookie preferences through your browser settings; however, disabling cookies may impact platform functionality.

12. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@buildox.ai.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal and regulatory reasons. You will be notified of significant changes via email and through the platform. Continued use of Buildox after changes indicates acceptance of the updated policy.

14. Contact Us

For questions about this privacy policy or to exercise your rights, you can contact us at:

Email: hello@buildox.ai

Address: Buildox Ltd, 483 Green Lanes, London, England, N13 4BS

Company Registration: 16004534